Legal
Privacy policy.
What personal data we collect, why we collect it, and the choices and rights you have.
Last updated: 8 October 2026
Who we are
Primora Studio ("Primora Studio", "we", "us" or "our") is a digital studio based in Pune, Maharashtra, India. We are responsible for the personal data collected through primorastudio.com (the "website") and when you contact us.
If you have any questions about this policy or how we handle your data, email us at hello@primorastudio.com.
What this policy covers
This privacy policy explains how we collect, use, share and protect personal data when you visit our website, contact us, subscribe to our newsletter or work with us as a client.
When we handle personal data on behalf of a client as part of a project, for example on a website we build or maintain, we do so under that client's instructions and our agreement with them. The client's own privacy policy applies to that data.
Information we collect
Information you give us
- Contact form: your name, email address, company, current website, the services you're interested in, budget range, timeline, project details and how you heard about us.
- Email and calls: anything you choose to share when you write to us or speak with us.
- Newsletter: your email address.
- Clients: billing details, contact details of your team, and information needed to deliver the project.
Information collected automatically
- Technical data such as your IP address, browser type, device type and operating system.
- Usage data such as the pages you visit, how long you stay, and the website that referred you.
- Approximate location (country or city), worked out from your IP address.
Some of this is collected by our web server for security. Analytics data is collected only if you accept analytics cookies. See our Cookie Policy.
We don't intentionally collect sensitive personal data, such as health or financial account information. Please don't include it in messages to us.
How we use your information
| Purpose | Data used | Legal basis |
|---|---|---|
| Replying to enquiries and preparing proposals | Contact form details, emails and messages | Consent, and steps taken at your request before entering a contract |
| Delivering services and managing our relationship with clients | Contact details, project information, invoices and correspondence | Performance of a contract |
| Sending our newsletter | Email address | Consent, which you can withdraw at any time |
| Understanding how the website is used, so we can improve it | Analytics data such as pages visited and device type | Consent, given through our cookie banner |
| Keeping the website secure and preventing misuse | IP address, server logs | Legitimate interests in protecting our website and visitors |
| Meeting our legal, tax and accounting obligations | Invoices, payment records and related correspondence | Legal obligation |
Who we share it with
We share personal data only when we need to, and only with:
- Service providers who help us run our business, such as website hosting, email, form handling, analytics, newsletter, project management and accounting providers. They may only use your data to provide their service to us.
- Professional advisers such as accountants and lawyers, where necessary.
- Authorities such as courts, regulators or law enforcement, where the law requires it.
- A buyer or successor if our business is sold or restructured, in which case your data would remain protected by this policy.
We do not sell or rent your personal data, and we do not share it for targeted advertising.
International transfers
We are based in India and work with clients around the world. Some of our service providers store or process data in other countries, including the United States and countries in the European Union.
When personal data from the UK or European Economic Area is transferred, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses and the UK's International Data Transfer Addendum, or on an adequacy decision where one applies. Transfers of data from India follow the requirements of the Digital Personal Data Protection Act, 2023.
How long we keep it
| Type of data | How long we keep it |
|---|---|
| Enquiries that don't become projects | Up to 24 months after our last contact |
| Client and project records | For the length of our relationship, then up to 8 years to meet tax and accounting requirements |
| Newsletter subscriptions | Until you unsubscribe |
| Analytics data | Up to 14 months |
| Server and security logs | Up to 90 days |
When we no longer need personal data, we delete it or anonymise it securely.
How we protect it
We use appropriate technical and organisational measures to protect your data, including:
- Encrypted connections (HTTPS) across the website
- Access limited to people who need it, protected by strong passwords and two-factor authentication
- Reputable service providers with their own security standards
- Regular software updates and backups
No method of transmission or storage is completely secure. If a data breach affects your personal data, we will notify you and the relevant authorities where the law requires us to.
Your rights
Depending on where you live, you may have the right to:
- Ask for a copy of the personal data we hold about you
- Ask us to correct or complete it
- Ask us to delete it
- Withdraw your consent at any time, without affecting anything we did before you withdrew it
- Object to, or ask us to restrict, how we use it
- Receive your data in a portable format
- Nominate another person to exercise your rights if you are unable to (India)
If you live in a US state with a privacy law, such as California, you also have the right to know what personal information we collect and to ask us to delete or correct it. We do not sell or share personal information as those laws define it.
To exercise any of these rights, email hello@primorastudio.com. We may need to confirm your identity first. We will reply within 30 days.
Complaints
If you have a concern about how we handle your data, please contact us first at hello@primorastudio.com with the subject line "Privacy". We will acknowledge your message and aim to resolve it within 30 days.
You also have the right to complain to a data protection authority: the Data Protection Board of India, the Information Commissioner's Office (ICO) (opens in a new tab) in the UK, or the supervisory authority in your country if you are in the European Union.
Children
Our website and services are not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, please contact us and we will delete it.
Other websites
Our website may link to other websites. We are not responsible for how they handle personal data, so please read their privacy policies.
Automated decisions
We do not make decisions about you based solely on automated processing, including profiling, that have legal or similarly significant effects.
Changes to this privacy policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last changed. If we make significant changes, we will make that clear on the website.
Last updated: 8 October 2026.
Contact us
Primora Studio, Pune, Maharashtra, India
Email: hello@primorastudio.com